What is Good360?
Good360 is a nonprofit that connects businesses, individuals and other nonprofit organizations. Good360 creates customized programs for businesses and corporations that allow them to donate products and services and do more social good. Good360 also provides its nonprofit members access to an online product donation catalog, where they can receive donated goods for their programming and community services.
Who does Good360 serve?
We serve a diverse network of charitable organizations that help a wide spectrum of people in need including: at-risk youth, the homeless, older Americans who are struggling or ill, battered women, the illiterate, the unemployed or under-employed, victims of domestic abuse, disaster survivors, and many others.
How do I join Good360?
How do I register?
Nonprofits can join Good360 through our online registration tool. Membership is free, but in order to qualify you must be a 501(c)(3) tax-exempt recognized public charity.
Are there any membership fees?
Registration with Good360 is free of charge.
How do nonprofits benefit?
Once you register with Good360, you can access our available product donations. You can browse the catalog for specific donated items, find a product that you are interested in, and add it to your online donation cart. Your nonprofit organization will need to provide a small administrative fee, which covers the shipping, handling and processing of the item. You can also partner directly with a local retail store to pick up product donations directly for a full 12-month period. For more information about the Retail Program, click here.
Can I share a membership or products with another nonprofit?
No. Each nonprofit must register separately with Good360 in order to receive the available donations. You cannot give your donations to another nonprofit. This is a security measure.
Can I sell this product to raise funds for my organization?
No. The product cannot be sold, traded or bartered or be given as gifts to volunteers or sold in thrift shops. All product donations MUST be given to the needy, ill and youth that you serve in your community. Product donations must also be used for the core purpose and/or toward programs supporting your tax exempt designation.
How do I gain access to the online catalog?
You will need to register your email address and create a password. Click on “Registration."
• You will be asked to enter your email address and create a password; this will be used to sign into our online catalog.
• Simply enter your nonprofit's EIN, click the search button and advance through the screens to follow as directed.
• Once registered, you can go to http://catalog.good360.org to log-in with the email address and password you or your organization registered with.
How do I register additional staff to access the online catalog?
• Have the staff member go to http://www.good360.org/register.
• Enter his or her email address and create a password.
• Enter the EIN for the nonprofit.
• They will now have access to the online catalog.
How do I reset my password?
Return to the login page on the catalog and click on “Forgot Your Password?” to enter your email address. You will be sent an email with instructions on how to reset your password.
What does "spending limit" mean?
An organization’s spending limit is the maximum amount your organization will be allowed to spend on administrative fees for requested products per membership year. Spending limits are based on the most recent historical gross revenue reported in GuideStar or by the nonprofit and are set from $200 up to $10,000 per membership year.
How can I increase my nonprofit's annual spending limit?
To increase your spending limit, you will need to provide Good360 with one of the following documents:
• The most current revenue statement (profit and loss statement), as well as a current balance sheet. These internal financials must be accompanied by a cover letter on your organization’s letterhead and signed by an authorized member of the staff stating that these financial statements represent, to the best of your knowledge, the financial position of your organization for period stated.
• Audited financials
What is a Community Redistribution Partner?
Community Redistribution Partners (CRPs) are qualified and approved nonprofits that operate warehouses and have committed to redistribute Good360 products in their service area. They accept large amounts of donated products and break them down for distribution to smaller nonprofit organizations in their community. They have the ability to grant a special membership status to all of the qualified nonprofit members in their network, and are allowed to request reasonable administrative fees from their member organizations for actual products received.
Catalog and Product Donations
Where do your product donations come from?Corporate and business donors provide a wide range of items, including technology, education, health, personal care, apparel, footwear, home improvement, small appliances, automotive, toys, sporting and entertainment and office products. The donations often come from returns, overstock, clearance and end-of-season merchandise.
Why is there a charge for the products?Good360 charges a small administrative fee for each product donation requested in our catalog to cover the cost of shipping, handling, processing, development and administration.
On average, over the course of the year, administrative fees amount to less than 1 percent of the value of all contributions. Payment of the fee must accompany your donation request. Your order cannot be processed without this payment.
How soon will I receive my products?
In most cases, you should receive the product approximately 10 to 14 business days after we receive and approve the request. Small packages are generally shipped via UPS.
Upon arrival of your LTL shipment, the driver is responsible for moving the freight to the end of the truck for delivery. In preparation for your delivery, consider the following:
Trucks with lift gates can be arranged in advance. The additional fee is $72, but the fee may increase if inside delivery is also needed.
Organizations that request a donation by the truckload (18 or more pallets) will have scheduled delivery appointments. Make sure to review the LTL questions above, as they relate to your delivery location.
For any order, address delivery changes must be approved in advance. Submit requests via our online form.
How do you determine the value of the donated goods?We rely on the donors to provide the fair market value of the products.
What is a pallet?A pallet is a 40”(L) x 48”(W) cargo platform and requires a forklift or pallet jack to be moved. On average, they have product stacked to a height of 56” and are often shrink-wrapped. If your location does not have a loading dock, a forklift will be required to remove the pallet from the delivery trailer. Lift gates may be ordered in advance for a nominal fee as a substitute for a forklift.
What is a gaylord?A gaylord is a very large box placed on a pallet. Gaylord dimensions are typically 40”(L) x 48”(W) x 45”(H). If your location does not have a loading dock, a forklift will be required to remove the gaylord from the delivery trailer. Lift gates may be ordered in advance for a nominal fee as a substitute for a forklift. Hand unloading a gaylord is not an option.
Can product donations from Good360 be sent outside of the United States?
It depends, but as a general rule, no they cannot. We receive a limited amount of product that can be sent internationally. If a donor designates its product donation for an international destination, we will work with organizations that have been approved for international shipping to make the necessary accommodations.
Are there any product limitations?Specific product limitations may apply, and will vary by product type. Some products—notably software—are limited by the quantities any one organization can request at one time and/or annually. Other products have specific geographic limits. Please be sure to review each donation carefully for any eligibility restrictions.
Why is our nonprofit restricted from receiving some of the product donations that we see in the catalog?The bottom line is that restrictions on use vary by product. All product restrictions are noted any time you use our catalog tool to place an order. Some categories of products, like computer software, have limitations on the number of units you can order at one time or within a certain time period. Other products have limits on their geographic distribution. Good360 provides those restrictions so they are clear to all who view the catalog.
Why are additional questions being asked as I try to complete my order?Based on the needs and mission of each donor company’s program, the donors may request more information concerning your organization and the planned use of the products. The donor company does have the right to restrict their donations to the types of organizations that are focused on specific causes, or simply best fit the overall goals of the corporate program.
What is Good360's return policy?Good360 does not extend refunds on product donations or retail partnerships. If the product that you received is damaged or missing parts, please document it in writing and photos and submit to us via our online form. After review, we can extend a credit to your nonprofit that can be used on future product donations from Good360.
How do I use credit through Good360?If your organization has received a Good360 credit, it will be visible at the online donation catalog checkout. The credit will be used first, and then your organization will need to pay any balance with a credit card or electronic check.
Credits issued by Good360 must be used by your organization within 12 months from date of credit issued. Please note: credits are not redeemable for cash and/or refund.
RDP – Retail Donation Partner Program
What does “annual partnership” mean?An annual partnership is offered for stores participating in the Retail Program. If you request an annual partnership with a store, you will be the exclusive charity for a 12-month period. During that time, the store will contact you on a periodic basis to pick up donations they have available. The donations will be made up of a variety of items such as returns, overstock, clearance or end-of-season merchandise. The yearly retail program partnership fee ranges from free to $600 annually depending on the retailer from whom you are receiving donations. You can access a list of available stores in your area through our online catalog at https://catalog.good360.org/.
How often will I receive a donation from my partner store?The quantity and frequency of donations will vary based on store brand, location, and season. More information on each of our retail partners can be found in our online Welcome Kit.
What products will I receive?You could receive any product that the store sells. Typically they are display, returned, out-of-stock or slightly damaged items that are not new.
How soon can I begin receiving donations?You will receive donations usually within six to eight weeks after signing up with the store, and sometimes sooner. The timing varies based on how quickly the corporate offices notify their stores of the new partnerships. Typically there is a transition period, especially in the event that the store was recently partnered with another organization.
How can I get matched with a partner through the retail program?Available retail partnerships can be viewed through the mapping tool. Simply put in your zip code to find local retail stores who are looking for partners. If wish to partner, click on an available retailer to request the partnership.
What are the costs to partner with an available retail store partner?The yearly retail program partnership fee ranges from free to $600 annually depending on the retailer from whom you are receiving donations. When you find an available store in your area, the annual partnership fee and the location will be listed on our catalog.
How many stores can my nonprofit partner with?Any organization requesting more than three RDP stores will be asked to complete the 3+ Inquiry Form. This form must be reviewed by our Security Director before the request for additional stores will be approved.
What am I allowed to do with the products?Product donations can be used to serve the ill, needy, or youth; or to assist in the administration of your charity’s programs. You may NOT sell the donated products in any manner, which includes bartering, auctioning, or in thrift stores. Products may not be shared with another nonprofit unless granted written approval by Good360. Donations cannot be given to volunteers or staff, since items must go directly to those in need. Be sure all employees and clients are aware of all Good360 restrictions and policies.
Will the donations be delivered to me?No. You will pick up donations from your retail partner. Discuss the volume of available donations with the store manager so you will know what size vehicle to take to the pickup site.
Do I have to take everything the store gives me?Yes. Your organization must take all items that have been processed by your store for donation. If you receive large amounts of products that are missing parts or are damaged, please contact the Good360 retail partnership team via our online form, referencing the store name and number in the subject line.
What can I do with products I don’t want?If you receive items that your organization is unable to use, you may be able to share them with another nonprofit serving the ill, needy or youth. To do so, you must obtain written permission from Good360. Good360 will not approve any organization that is not registered or vetted. Remember, you may not sell the items in any manner or auction or raffle them off as prizes. If you receive items that are not usable, try to be creative—like turning a broken mirror into a mosaic. For items that have no use, you will need to dispose of them.
What if I have a problem with my retail store partner?Please send an email documenting your issues and/or challenges via our online form, referencing the store name and number in the subject line.